Frequently Asked Questions

How do I reedeem my winnings?

The cashout link is available on the player's account dashboard when you login. This requires a valid account number and the account name must match that which was used during registration. Your designated bank account will be credited within 24hrs

How do I open a Gateway Lottery Account?

In three easy steps you will need to:

  • Enter your personal details including your address;
  • Enter your email and password and
  • Agree to our Account Terms and Conditions.

Note: The areas marked with an asterisk (*) must be completed.
Click on the "Register" link at the Top Right Corner of this page to register now.

I've forgotten my password or username, what do I do?

If you have forgotten your password, click the 'Forgot password?' link at the top of any page. You will be required to enter the email you used in signing up/registering on so that your password can be sent to the specified address.

How do I know if I win?

If you win, we'll send an email informing you that you have some news and ask you to sign in to your Account (this is for your security and protection; we will never tell you about your win in an email). In the message area of 'My Account' you'll find a message informing you of your win. We will also publish daily and weekly winning numbers on the website. For safety and convenience, most winnings will be Credited directly to your Account. You can claim your prize by giving us your bank account details and we will credit your designated bank account by the next working day.

How do I buy a ticket online?

You can buy a ticket online for any of our Games by selecting the 'Playing Deck' tab on the navigation menu at the top of the page. Then simply pick the game you would like to play and follow the instructions on the page. You will need to sign in to your Account to purchase your ticket. When the ticket is purchased, your Account balance will be adjusted accordingly and a notification will be sent to your email according to the details of your coupon.

How winning numbers are drawn?

The draw system to determine the winning numbers is by the use of a digital number flicker. This system uses the latest RNG technology. It is designed to generate the winning numbers randomly and independently. Draw procedures are done in our head office. Independent members of the public are usually present to witness this draws. After the draws, winning numbers will then be published to the general public through the POS terminals, website, and social media platforms.

Staff and management of Gateway Lottery Limited do not have any access and cannot influence the outcome of winning numbers.

How do I cancel my tickets?

Tickets cannot be cancelled and no refunds are available as soon as you click on the play game tab.